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Refund and return policy

At Buyducannabis, we are committed to guaranteeing your satisfaction with every purchase. If you need to initiate a return, simply contact our customer service at vente@achatducannabis.fr. For a smooth process, please include your ORDER number, full name, address, telephone number and a detailed reason for the return. Once approved, we will provide you with clear instructions on how to return your package. After receiving and processing your return, we will promptly issue a refund, store credit, or replacement, as applicable.

We understand that sometimes things don't go as planned and we are here to resolve any issues that arise. If your order includes a damaged, incorrect or missing item, do not hesitate to contact us at vente@achatducannabis.fr. However, before contacting us, we ask that you please review the terms and conditions outlined below. Please note that returns and refunds are not accepted after 30 days of your purchase.

Damaged or missing items: If your order arrives damaged or incomplete, please send us a photo of the affected item. Once your claim is verified, we will promptly take steps to compensate you.

Incorrect items: In case we ship you the wrong item(s), please email us with a photo of your packing slip and the item(s) received. Once your claim is approved, you may keep the incorrect item and we will arrange appropriate compensation.

Compensation options : For the problems discussed above, we offer several solutions:

  1. A full refund of your order/items.
  2. Credit the equivalent value of your order/items as reward points to your account.
  3. Send a replacement via FEDX or GLS.

When you email us, please indicate which compensation option you prefer.

Exceptions: Please note that clearance items are excluded from returns, replacements or refunds. These items are final sale, sold as is.

We also cannot offer compensation for orders where incorrect address or payment information has been provided by the customer. It is essential to verify your details when ordering. If you spot an error before your order ships, please email us immediately for assistance.

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100% refund policy

We offer full returns and refunds

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Jacques Monette

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